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Frequently asked questions

What is your minimum booking time?

Our minimum booking time is 1 hour.

What is your cancellation policy?

Unfortunately Parker + Stone can not offer any refunds, booking can be either re-booked or you will receive a credit note valid for 3 months. Any changes must be made 24 hours before your booking otherwise you will incur the full fee of your booking. This must be confirmed via phone call, text or email. Please note we do not check emails or text messages outside of Mon - Fri 9am - 5pm

What if something is damaged when we arrive?

Please get in contact with the team straight away and take images & text or email them to use. This way you will not be charged for the damages.

Can you bring our pet's into the studio?

Of course! we love fur babies! We just ask that you clean up after them & that they don't manage anything within the studio. You will incur any/all costs.

What are your booking hours?

You can book online between 5am to 11pm. 7 days a week. But if you are needing to book outside these hours feel free to email or call the team to arrange. hello@parkerandstone.com.au Jana: 0438 991 455

How do we access the studio?

Our studio is keyless! we use a smart lock with a pin. You can only access the studio via the front door. You will receive your key (pin) access within 48 hours of your booking via email. To access the studio you simply need to cover the keypad on the door with your hand. It will light up. Enter your provied pin then click the tick. It will unlock. To lock it you simply place your hand over the keypad. Please note the key will only operate 5 minutes BEFORE and AFTER you allocated the time frame.

Where can we park?

There is free parking directly out the front of the studio. There is also street parking. Please do NOT park out the back of the studio unless you have pre-approval, this is private property, each bay is assigned to each unit Your vehicle will be locked in behind the gates and/or towed away. If the Parker & Stone team is required to come to open the gates there is a $200 fee.